At Medical Book, we understand that sometimes our customers may want to exchange or return a product due to various reasons. To make sure our customers have a hassle-free experience, we have formulated our Exchange and Refund Policy, which is detailed below.

Exchange Policy:

In case you receive a different product than the one you ordered, you may exchange it within 7 working days of receiving the product. However, we do not exchange or refund color copy books unless the wrong product has been delivered. It is important to note that color copy books will only be exchanged if they are in the same binding as the one ordered (softcover, hardcover, or spiral binding) and without any online access code or scratch code.

Refund Policy:

In the case of non-delivery of the product or receiving a defective product, we provide a full refund. Please note that we do not provide a refund for delivered products unless it is a non-refundable item or a wrong product has been delivered.

It is essential to personally check the book name, author name, edition, publisher, etc. before placing the order. We will send you the same edition as per your order. However, if the same book’s new edition is available in the market or as a PDF version, please let us know. We will update the book and then process your order. If you order the 7th edition and the 8th edition is also available in the market, we will send you the 7th edition as per your order, and it cannot be exchanged or refunded in any case.

Please note that the shipping cost for exchanging or returning a product will be the customer’s responsibility unless the wrong product has been delivered. It is recommended to pack the product properly before sending it back to us to ensure it arrives in its original condition.

In conclusion, we aim to provide our customers with quality products and services. We hope our Exchange and Refund Policy will help you make an informed decision while purchasing from our website. If you have any further queries or concerns, please feel free to contact us.